Remote access

Remote access - Kyrios ChMS

If remote access is necessary to analyze a problem that may be occurring on your computer, you will be asked to use Google Remote Desktop via the following address:

https://remotedesktop.google.com/support/

1) After accessing, you must enter your Google account details (if you don't have one, you must create one): 

2) The following screen will appear:

You must click the button  

3) Now you must click on the Add to Chrome button:

If it appears to confirm the addition, you must do so and click Add extension:

4) Now you must click on “Accept & Install” or “Accept and install”:

The remote access application will be installed and if everything goes well, a button will be available that says “Generate code” or “Generate code”:

5) To give access, simply click on the “Generate code” button and share the code with our support team so that we can access your computer and help remotely:

6) When one of our technicians accesses, a window will appear requesting permission, which must allow us to access: