If remote access is required to analyze the problem that may be arising on your computer, you will be asked to use Google Remote Desktop at the following address:
https://remotedesktop.google.com/support/
1) After accessing you must enter your google account data (if you don't have one, you must create one):
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2) The following screen will appear:
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You must click on the button
3) Now click on the Add to chrome (or Add to Chrome) button:
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If it appears to confirm the addition, do so and click Add extension:
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4) Now click on "Accept & Install" or "Accept and install":
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The remote access application will be installed and if all goes well, there will be a button that says “Generate code” or “Generate code” available:
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5) To give access just click on the "Generate code" button and share the code with our support team so that we can access your computer and help remotely:
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6) When one of our technicians accesses, a window will appear asking for permission, you should allow us to access:
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